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Stop Trying to Delight Your Customers

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A large-scale study of contact-center and self-service interactions, however, finds that what customers really want but rarely get is just a satisfactory solution to their service issue. Reps should focus on reducing the effort customers must make. But ask yourself this: How often does someone patronize a company specifically because of its over-the-top service? You can probably think of a few examples, such as the traveler who makes a point of returning to a hotel that has a particularly attentive staff. Now ask yourself: How often do consumers cut companies loose because of terrible service? All the time.

Our Meaning and Purpose at Act report , released today, surveyed the experience of workplace connotation among 2, American professionals, athwart 26 industries and a array of pay levels, company sizes, and demographics. The height of the price tag that workers place on meaning surprised us all. The Dollars and Awareness of Meaningful Work Our at the outset goal was to understand how widely held the belief is that meaningful work is of monetary value. More than 9 out of 10 employees, we found, are willing to barter a percentage of their days earnings for greater meaning by work.

About everyone acts out of character interest especially when they accusation they don't. Quid pro quo is the order of the day; in fact, the ancestor most eager to volunteer assistance or help tend to absence the most in return. Affect all career or business aid is part of an accepted exchange, either now or all the rage the future. Then you won't be disappointed. But keep all the rage mind that occasionally

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